General Conditions of Travel – Tour Participation
A. TOUR SCHEDULE
(Set out the program of the excursion and the pricelist)
B. GENERAL CONDITIONS OF PARTICIPATION
Please carefully read these General Terms and Conditions, which form an integral part of the contract package, before you subscribe to any of our organized trips. The General Terms and Conditions are the general information rights and obligations of both parties in the package.
Our company CEL TOURS A.E. (Hereinafter the “Company”) based in Athens (45 Solonos Street, 106 72) is intended inter alia to organize travel (EOT Ar.adeias 02 577), and is a member of the Association of the Greece Travel and Tourism Agencies HATTA ( AM 502) .Your participation in some of the tours of CEL tOURS SA It is a contract between you and the company CEL TOURS A.E.
2. CONTRACT FOR PARTICIPATION IN ORGANIZED TRAVEL
The information, data contained in the General Conditions of Participation have been audited by the Company at the time of writing form for the validity and accuracy, are general and apply unless otherwise stated in the program of each trip. The final configuration of the trip, service and price in this contract.
This contract covers you and the persons you represent and cover finances and their names listed in this contract. Your participation in package requires the signature of this contract and your acceptance of such terms. The contract is completed and put into effect with the payment of the advance, the issue of proving this collection and the completion and signing of this contract, and not from any other point in time. A copy of the contract you receive mandatory.
To subscribe to any of our prerequisite travel is a) unconditional acceptance of the terms hereof and b) the payment of the prescribed deposit, which is equal to 35% of the value of each journey in accordance with the version of the corresponding list season. Telephone or any other reservations not confirmed through payment of the equivalent down and there is a written acceptance of the terms of this Agreement shall not oblige the Company to make reservations. Reservations and appearances are possible through your travel agent, but who has to follow the procedures and conditions specified by the Company. Each ” binding ”, ” supply ” or ” Directive ” agent to the traveler outside of these limits, it is invalid and does not bind the Company.
The right to participate in the trip to ensure the repayment of the total amount and the relevant charges at least 10 full working days before departure. Any non-payment of the total value of the trip in the time entitle the Company to cancel the booking and claim cancellation fees in accordance with the cancellation terms provided herein.
The contractor, who represent a third party, is obliged to inform all the represented by him for the details and conditions of travel. Participants via third party have the same obligations as the representative entered on their journey.
The customer is registered with the name given by / the same / a or the agent acting on his behalf. Please check your passport as the company Cel Tours AE assumes no liability in case of error on the ticket and other reservations. In case of ticket cancellation due to name change is possible cancellation fees.
To the reservation will be sent in clear photocopy of passport scanned or sent by email. The data must be written and handwritten and signed by the customer. Otherwise we can not go on hold or visas where necessary.
The values given in our respective applicable price list, have been calculated based on the costs of travel (airfares, transport costs, hotel deals) and exchange rates prevailing at the date of the price list. The Company reserves the right to price adjustment upon a change in cost factors of the trip. Guidance (and not limited to) lists the following reasons:
-Increase Fares and fuel surcharges, fees, taxes
-Observable increase in exchange rates relate to the Euro.
Changing the travel price due to the above causes, can be up to 20 days of departure. If the price increase considerably for the above reasons, the customer within three days of the notice, may cancel their participation and retrieve the monies paid or to be offered another trip of equal value. If the client does not respond within this time limit, the Company is obliged to cancel their participation and to return all monies paid without any other notice, net of management fees, in accordance with the substance of the term for cancellations. The slight change in the price (not exceeding 10% of the trip value) is not a reason for canceling participation in the above.
NOTE: The prices indicated in the price lists do not include any additional costs such as airport taxes, port charges, taxes and other surcharges, gratuities, visas, gala dinners, etc .. Please inquire with the sales department of our company and the program – pricelist trip for the exact cost and place of payment.
Prices for taxes and visas have been calculated based on the data valid at the date of the price list and can be modified to make the trip. The visa costs are calculated as group visa price. If a foreign passport, Express or individual visas, the price varies case by case.
Local taxes are not included in the package price and the payment is mandatory and are payable at destination. Otherwise not denied given permission to return to Greece.
5. OBLIGATIONS – RESPONSIBILITIES OF THE COMPANY
Our company acts as a mediator between the customer / traveler and the various providers of services used for the organization of trips (transport companies, airlines, hotels, local travel agencies, etc.) who have no direct control. The Company having exhausted every possibility of providing care and is not responsible for incorrect operations and third parties omissions unconnected with the provision of services and their partners and for emergency situations such as cancellations, delays or route changes modal due to unforeseen factors such as, but not limited to, weather conditions, epidemics, fires, floods, earthquakes, disasters, strikes, political events, war or threat of war, hijacking, terrorism, riots, etc.
Because of the possibility of small or long delays due to technical or weather or other reasons, customers must not plan visits in the days of operations or general transport from one destination to another.
It is emphasized that the Company is unable to predict or control circumstances that are foreign to the sphere of influence and may lead to cancellation of the trip or non-performance or improper performance of the agreed travel services. Typical examples of such cases are strikes, accidents, diseases, epidemics, organic disorders due to local conditions, altitude, climate, these meals are not included in the trip program or due to insufficient hygiene from external factors, injuries or hardships of war, coups, terrorist operations, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other force majeure situation. The Company in the above cases will make every effort to stand by and take care of their customers in any way, without this increases accountability or liability coverage of the exceptional costs that will be paid by the customers themselves.
It goes without saying that our company is not liable for defects that are not due to fault or due to the fault of the above service providers or which by their nature are impossible to predict and deal with them. Such cases are not limited to theft, loss, damage to luggage and various items, the loss of money and travel documents of travelers, etc., As well as many others listed below. Of course, our company to deal with these cases shall endeavor in the best possible way to serve the traveler.
The Company will pay our best efforts for a better and more consistent enforcement of the travel programs. It has made the maximum effort for the accuracy of all Company programs, information and records on them. Nevertheless, and since the date of the relevant documents and to make the trip is likely to introduce changes which the Company can not control, some details may not agree completely with the substance of the above forms in time of trip made (eg failure of a museum or other attraction, technical problems in facilities and hotel equipment, etc.).
Unforeseen circumstances may make it imperative diversification program prior to departure or during an excursion.
1. Before leaving our Company reserves the right to change the travel schedule due to unforeseen factors, such as delays, cancellations of transport category hotel changes due to problems on the premises or not proper control of hotel bookings, or even and due to extraordinary events taking place in the country where the journey becomes. Such events are, but not limited to, weather conditions, epidemics, fires, floods, earthquakes, disasters, strikes, political events, war or threat of war, hijacking, terrorism, riots, etc.
In these cases the customer / traveler has three alternatives:
-To Accept the change.
-To Buy another tour of our company at the same price or cheaper, where the price difference will be refunded or expensive, which will pay the extra difference in price.
-To Cancel his journey while returning the entire sum of money paid, minus administrative expenses, in accordance with the substance to the condition of cancellations.
2. During the trip leader or local representative has the right to make changes to the travel schedule when it comes to face some extraordinary event, such as canceled or delayed transport routes or even events of force majeure (war, coup, Mr. earthquake .a.). All exceptional costs (additional nights, meals, transport etc.) charged to the traveler if the nature of these events makes their prediction impossible.
7. TOUR CANCELLATION
Our Company has the right to cancel any trip for the following reasons:
In case of force majeure events (as mentioned above) at any time. In this case our company is required to reimburse participants in full the amount of money already paid, minus administrative expenses, in accordance with the substance of the term for cancellations.
Limited participation (for air our programs required minimum holding 16 to 20 people and for road projects minimum participation of 25 persons) .In this case the company is obliged to inform participants 7-8 days before departure of the tour to return them the full amount of money already paid minus the cost of administration, according to the arrangements conditional upon cancellations.
Also in cases of limited participation, the tour can be done with charge indicated on the tour program and not a reason for cancellation. The charge is determined by the existing entries and the customer is informed about the additional cost to make the reservation.
In both the above cases the client has the right to purchase another tour of our company at the same price or cheaper, which will be refunded the price difference, or more expensive, which will pay the extra difference in price.
8. RESPONSIBILITIES – CUSTOMER OBLIGATIONS
The customer is obliged to comply with the travel schedule and the instructions of escorts or guides. In packages needed is the friendliness and sociability among travelers, team spirit and understanding to any adversity. Escorts need your help for the normal development of the trip. Basic obligation of every traveler who participates in package travel is the punctual arrival at planned events. In case of delay and inconsistency of the result for the traveler is the loss of travel or transportation or any other service without compensation. The traveler must reconnect with the team on his own risk and expense. Tour costs etc., who did not follow until he is returned.
At airports the customer should be at least two hours before departure time. Participants in package, living outside Attica will have to ensure their arrival at the place of departure the day before the departure date, in order not to be affected by any delay local transport. Any loss of transportation of the package of such delay entails the loss of the whole of the journey where it is not possible to reconnect with the rest of the team, no refund. In any case reconnection costs borne by the customers themselves, and the Company will endeavor to assist.
The traveler is required to comply with national laws and regulations and the instructions of the national authorities. The Company has no responsibility if the traveler faced prosecution, calling for representation before authorities, arrest, entry or exit ban or other cancellation by national authorities.
You can not make any modifications to your journey, nor change hotel when the journey is ongoing. Stopping the journey, for any -spoudaio or not – why it is not permissible. The company in any case does not return the amount paid, and the costs incurred by an interruption of the trip (return tickets etc.) Exclusively borne by the traveler.
Obligation of travelers is to study in detail the excursion program and conditions of participation. If the traveler has a special request (eg vegetarian, he wants another room type instead of the standard etc.) must inform the registration of the Company, which will try to satisfy him, but can not to guarantee the fulfillment of special wishes.
Currency Exchange: Travellers are responsible for the purchase, the declaration and the authenticity of the declaration of tourist or other foreign species in Greek or foreign customs authorities and other values and objects that carry with them an obligation not to comply with airport regulations and national laws during their stay at airports (eg in terms of their obligations regarding the duty free products). Where the (Greek or foreign) authorities did not return the traveler entering the exit from the country because of inaccurate declaration of currency or prohibition prosecutor or other (by law owing to a judicial decision, administrative measures etc.), The company has no responsibility and the customer is not entitled to a refund.
Travel Documents: For all trips abroad, new passport is required which has issued from 2006 onwards. Our Company constitutes your passport be valid for at least six months after your scheduled return date to directly identify you and to avoid problems during your travel. Some countries require passports of travelers to expire at least 3-12 months after the time of arrival in them. Each traveler is responsible for the validity and reliability, securing and storing of travel documents required for the trip (passport, visas, vaccination certificates, emigration permit, visa, etc.). The at the discretion of our Company may, to serve travelers to ensure them and is not responsible for any non-issuance or non-endorsement thereof by the competent authorities to which the customer should address.
The other countries’ nationals who hold foreign passports or residence authorization must inform in writing the Company and to address themselves to the consular authorities of their country, and the countries to be visited in order to check whether they need a visa or any other documents for the countries that will pass or in which they will travel, and for re-entry in Greece or in the country began. Failure to ensure the timely issuance of visas or travel documents do not justify disqualification without cancellation fee.
The traveler is responsible for the care of the tickets and in general all travel documents throughout the trip. In case of loss, our company bears no responsibility, but will make every effort to assist in their retrieval.
Vaccinations – Health: The Company provides all the information about any necessary vaccinations or other medical precautions for the tropical areas or other epidemics. But because of medical privacy, the customer bears the responsibility on himself to approach the competent health authorities. The traveler shall be promptly informed by the local health agencies for health regulations of each country, as well as for vaccines or drugs may have to be purchased. Always have the relevant certificates. Always have a pharmacy equipped with necessary to deal with minor incidents.
Customers experiencing health problems (the elderly, pregnant women, people with mobility problems) will have to inform the Company and obtain the consent of the doctor to travel. If though knowingly health problem facing declare an organized trip and do not notify the Company of their existing health problems, the Company assumes no responsibility for any complications on the trip on that ground.
The Company is not responsible for illness, injury, loss of life, accident or other emergency health incident during the journey.
In case of occurrence of such an event, the Company will provide back up and stand by the victim when possible, but not under obligation to cover any related output (eg hospital costs, doctor, healthcare, transition their further stay k.l .p.). Since the excursion of the remaining travelers should continue normally, the company responsible for the area (heads, attendants, representatives etc.) Can not remain beyond the reasonable limits – as required and defined by smooth continuing need for the program other team members – with the victim in the care, treatment, etc., this.
The Company reserves the right to discontinue the journey of a traveler and to ensure the transition in Greece, in the judgment of jeopardizing the health or life of its own or other excursionists.
Trip cancellation for any exceptional medical event occurs in the client relative of his before departure (but not limited to pregnancy, heart attack complication bile etc.) charged according to cancellation (Paragraph 11 hereof). Our company offers an optional cancellation insurance with very low additional cost which can be obtained from the price list of the sales.
Baggage: Each traveler is allowed to carry with him a suitcase weighing up to 20 kg and a hand baggage dimensions 53cm X 26cm X 23cm. In air travel weight of baggage may not exceed (20) twenty pounds and airlines allow only a hand luggage of five (5) kilograms in the cabin of the aircraft. If overweight you are obliged to pay the price that will ask the airline at the time of departure. The traveler is obliged to comply with the instructions, the regulations and the general policy of the airline in question of our excess baggage and the Company bears no responsibility thereof.
In case of damage or loss or delay of baggage, the airline (and in this case its CEL TOURS A.E.) will reimburse the traveler only for the weight of the baggage, in accordance with the Treaty of Warsaw, regardless of the value of the baggage contents. For this reason do not place valuable items in luggage.
Any complaints should be reported immediately to the leader – escort or to our local representative, who will try to satisfy your request. There can be no complaints to return without having been similar protests during the tour in order to enable us to take care of what bothers you and contrary to our original contract. If a problem persists, you should complain in writing to our company within 7 days from the date of your return together with any documents or other evidence to have its justification. After 7 days of our Company is not obliged to answer any of your request.
9. INCLUDED SERVICES
Air travel collective trips performed with economy class tickets and based in mass fares require a certain minimum number of travelers (which differs depending on the trip) and subject to residence restrictions and stopovers. Air travel individual travelers carried with entry tickets, depending on the preference of travelers. Airlines may alter the routes and types of aircraft without any warning. In any case, our company can not intervene in the airline to cut down any stopovers and connections waiting time. The terms that appear in the back of the plane ticket, issued in the name of the traveler, it is the customer’s contract directly with the airline, in which our company has passed to secure its position and not to air transport. Although these terms are based on international agreements, there are specific air which limit or exclude their liability subject to international agreements.
Airlines have sole control and responsibility for undertaken for air routes and the our company can not intervene and no responsibility thereof. So indicatively stated that the CEL TOURS A.E. no responsibility for changes made by airlines for operational reasons in the types of aircraft in the flight plan, the ports (transit) etc., at the times of departures or arrivals of flights, etc., as well as for the selection positions (number position, positions or non-smoking etc.), any reservation greater number than the number of aircraft seating (overbooking) etc .. in the latter example case of overbooking, it is likely to suffer even confirmed and consolidated position, but the airline for any reason refuse to board the aircraft without the company could do nothing.
If internal flights (add on, domestic) is not required when requesting availability other delayed if the freight is not found in system prices charged (full fare). Any modification of the cancellation request after the ticket is issued, is charged. Domestic flights are kept with minimal binding five hours from the international flight. If the client or the agency representing him does not want to follow it, he assumes responsibility and the reservation and ticket issuance.
The category of hotels is in line with the tourist agency of the country to which they belong. But because there is no single internationally accepted criterion for that classification is reasonable to differ between the various hotels, even if they belong to the same category. These are indicated in the description of the programs.
Unless otherwise stipulated, the stay is in standard rooms (standard rooms). If the traveler the difference in received single room, this in no way means that the room is spacious and in a better position. If you want a double room have a double bed should you indicate this when you register. Our company will try to provide you, but can not guarantee the achievement of. It is recommended to avoid triple rooms, which are typically double with the addition of a third folding bed and therefore not comfortable. The choice of rooms, floor etc., Done by the hotel management only, which is the sole responsible for all services provided by the hotel (meals, room-service, etc.).
According to international regulations and hotel rooms are delivered at 12:00 and arrive at 14:00, regardless of the time of arrival and departure of customers. If you wish to keep the room more than the specified or pick it earlier, you have to agree with the hotel reception and pay the amount requested. Because our company has no control in hotels and reservations of rooms, it is possible to notify the last time by the destination hotel that disposal rooms that we can not keep to travelers for any reason (such as when the hotel has booked a larger number of rooms than its capacity = overbooking, etc.). In this case, the Company will replace the room with other same class hotel room or if this is not feasible with a lower class hotel room and return to the customer the difference was, without the Company bear no further responsibility or obligation.
Upon arrival at the hotel you may be asked a credit card guarantee or cash deposit to make use of telephone and other extra services offered (l.ch refrigerator-minibar). If not desired, the hotel staff has the right to empty your refrigerator, lock your phone so it is not possible to make calls even not like providing accommodation.
During the Christmas and New Year there at some hotels called compulsory gala dinners (Gala Dinner). For the value informed in advance and are due in Athens.
Coach:. The seats in the coach changed depending on the length of the tour. The vehicle used can be changed during the trip. Changing positions is mandatory every day, from all travelers without exception.
Board: The half-board option (breakfast and one main meal) the meridian choice or dinner made by the Company according to each day schedule. The focus of the travelers becomes a team. Drinks are not included in the price as reference meals offered during the excursion.
Leader / Accompanist
Our organized in groups trips accompanied by experienced and linguist partner who ensures the smooth implementation of the program and a) receives the group from departure day to day return to Greece or b) to receive the group in the first night station deliver it to the station last night, depending on the excursion program. During the tour, the leader / attendant functions as a translator of English-speaking local guide. Onboard the leader – escort has no more rights than any other traveler, for this and any omissions or responsibilities during the flight should be requested only by the airline as established by the Treaty of Warsaw.
The company reserves the right to replace the leader / session during the trip due to extraordinary circumstances
In some cases the accompaniment performed by local representatives. Local representatives meet customer usually the hotel upon request and give basic information and directions for the destination. The responsibilities of local representatives is not included:
– The receipt and transfer of the group to and from the airport to the destination in question carried out with local English speaking guide.
– The participation in tours and optional excursions
In individual packages (individual travelers) any specific preferences of customers (requests) to airlines / hotels / Other services are possible upon availability control with suppliers. In case of non availability, the company may offer comparable products an equal or greater value. O Customer has the right to accept comparable products and to pay any charges which result in the cancel and the company to return the whole paid whether minus administrative expenses.
Find travel displayed on the website as BOOK NOW means that the departure has appearances and has great chances to take place. Final answer about whether the eight days before the departure of your trip will be conducted announced 7. The remaining trips that appear on the site are on request.
10. PROFESSIONAL LIABILITY INSURANCE / OPTIONAL TRAVEL INSURANCE
Under EU and Greek legislation (P.D.336 / 1996), the CEL TOURS A.E. It has made the insurance of professional responsibility for the costs of non-performance or improper performance of the contract, on behalf of and for the return of money paid and repatriation of travelers in case of bankruptcy. . (GENERALI Ar.Asfalistiriou: THE-10,647,559)
For all of the above as well as any changes in the name of
insurance company and the number of the insurance policy, you are informed before the conclusion of the travel contract
The above professional liability insurance has nothing to do with travel insurance and obviously does not cover accidents, health problems etc ..
Our Company proposes and recommends that travelers an optional travel insurance package with extremely low additional cost. You can enjoy your trip without stress on the economic impact of any unexpected – unpleasant events. The coverage of this package are listed in price list, and the costs paid by the advance of participation.
Cancellations must be made in writing and signed by him who made the original booking. The cancellation applies from the day you received the written request from the Company. The cancellation of participation is subject to the following cancellation fees per person (unless stated otherwise in the pricelist-excursion program), depending on the time of cancellation:
Participation cancellation 21-15 days before departure: cancellation fees 35% of the total package
Participation cancellation 14-5 days before departure: cancellation fees 75% of the total package.
Participation cancellation 4 days prior to departure: charged 100% of the total package.
Charged levied even if canceling your trip you wish to participate in the same trip, but in future departure.
In an emergency, you have the right to assign your trip (valid for travel without extra procedures, visa etc) to a third party up to 5 days before departure, provided that:
a) the conditions for membership, and the third person of you accepts in writing the terms of this
b) any costs created by this assignment will be made in our Company,
c) that the other stakeholders (airlines, hotels, etc.) will accept this change, and
d) not causing problems in the smooth realization of the excursion.
Agreed hereby that the customer owes the Company as minimal fee for services provided by this service the amount of 70 Euro per person (handling fee). That fee, which will be issued proof of service, charged only if the client ultimately did not make the trip and is not required and is charged the minimum fee of the Company for the supply of a service.
12. APPLICABLE LAW – JURISDICTION
The contract between the traveler and the company governed by Greek law. Exclusively competent for any dispute that may arise from this contract are the courts of Athens.
In case of cancellation of a term, the remaining terms of this still valid.
This statement must be signed by the customer himself.
Your participation in any of our travel implies full acceptance of the general conditions. The terms of the contract between the company and the traveler may not be amended, supplemented as interpreted except in writing.
I read the terms of participation, which I accept on behalf of all passengers listed in the registration form and I am authorized / or for enrollment in this journey.